How We Work
You get a predictable process, clear ownership, and practical recommendations. Month-to-month. No lock-in. Defined scope and straightforward communication.
Engagement model
Simple working relationship. Clear boundaries.
- Month-to-month: you’re not trapped in a contract to get stability and follow-through.
- Defined scope: routine operational work is included. larger work is scoped as a project.
- Ownership: you’ll know what’s being done and why. no mystery work.
- Practical security: improvements with tradeoffs explained, not fear tactics.
Onboarding
First we learn your environment. Then we stabilize the baseline.
Week 1–2: discovery
- Access and account review: who has access to what
- Inventory: endpoints, servers, and key SaaS apps
- Backup and recovery reality check
- Risk review: what can hurt you quickly
Week 2–4: stabilize and standardize
- Patch and update baselines where appropriate
- Identity and admin controls: MFA, conditional access, role cleanup
- Backup monitoring and test restores
- Documentation so nothing is tribal knowledge
Ongoing operations
Day-to-day help is handled, but the goal is fewer repeat issues over time.
- Triage: business-impact issues first. everything else is scheduled and tracked.
- Communication: straightforward updates. no runaround.
- Maintenance: patching, renewals, lifecycle, and backups stay on a plan where applicable.
- Visibility: you’ll know what changed, what’s pending, and what we recommend next.
Projects vs. ongoing work
Some work is ongoing operations. Some work needs a scoped plan. We call it out clearly.
Ongoing work
- End-user issues and troubleshooting within the managed baseline
- Routine changes and maintenance
- Monitoring, follow-ups, and cleanup
Project work
- Migrations, major upgrades, and redesigns
- New builds for networks, servers, cloud, or security
- Anything requiring a plan, timeline, testing, and a change window
Want to see if this is a fit?
We’ll ask a few direct questions, understand what feels fragile, and tell you what we would fix first. If a defined-scope retainer is not the right move, we will say so.