Fractional IT Oversight for Stable Small Businesses
Senior-led oversight for business IT that needs to stay reliable without constant fire drills. Clear ownership, a maintained baseline, and a plan that reduces repeat issues over time.
Why RhubArx Exists
RhubArx was founded in November 2021 to help small businesses run stable, supportable systems without guesswork. The focus is ongoing stewardship: reduce risk, remove recurring failure points, and keep the environment predictable as the business grows.
We act as your fractional IT lead. That means overseeing core systems, maintaining standards, and handling ongoing operational work that protects uptime and reduces risk.
- Clear ownership and a single point of accountability
- Security and stability baselines maintained over time
- Documentation you own and can hand to any vendor
- A managed approach that reduces surprises, not just tickets
How We Support Your Business
We work as an extension of your team. That includes environment oversight, baseline improvements, security hygiene, cloud stewardship, and project work when needed.
What to expect when working with RhubArx
- A baseline review of endpoints, identity, backups, and patching
- Documentation of access and key systems that you own
- Fixing recurring issues and obvious risks first
- Ongoing support with clear expectations and monthly summaries
Managed IT Services
Month-to-month oversight that keeps your environment stable, secure, and supportable.
- Ongoing ownership of identity, endpoints, and core systems
- Patching, monitoring, and baseline maintenance
- Backup oversight with recovery validation
- Security hygiene that reduces real risk over time
- Projects scoped separately when change is required
How We Work
The goal is a stable environment that is predictable and hard to break.
We focus on prevention and stability during normal business hours. Critical issues are addressed case by case based on severity and impact.
1. Fix repeat problems first
We focus on root cause so the same issues do not keep coming back.
2. Monitor what matters
We monitor key systems and take action when something trends in the wrong direction.
3. Backups that can be restored
We track backup health and validate recovery paths so you are not guessing during an incident.
4. Consistent security basics
Patching, endpoint visibility, and account hygiene done consistently over time.
What to Expect
A clear explanation of how ongoing ownership works, what is included, and how scope stays predictable.
If you have had an MSP before, you already know the usual gaps. No clarity on what is included, no documentation, and a lot of guessing. This page answers the practical questions up front.
What We Help With
Defined-scope retainers that keep your environment stable, secure, and supportable.
Note: We focus on business environments, not consumer or home PC repair.
IT Operations and Oversight
Senior-led IT operations with day-to-day support handled inside a managed baseline. The goal is fewer repeat issues over time.
Security
Identity and access controls, patching, and practical hardening that reduces real risk without slowing the business down.
Microsoft 365 and Cloud
Microsoft 365 tenant stewardship: identity, email, device enrollment, and access standards that stay clean as you grow.
Backup and Recovery
Backup oversight plus restore validation, so recovery is proven before you need it.
Projects and Improvements
Scoped upgrades and cleanup work that reduce fragility. Planned, tested, and documented.
Co-Managed Oversight
If you have internal IT, we can cover infrastructure ownership, standards, and escalation without taking over day-to-day operations.
Frequently Asked Questions
Common questions from businesses evaluating fractional IT oversight.
What size businesses do you typically work with?
We work with stable small businesses that value structure, planning, and predictability. If you primarily need high-volume end-user support, we are likely not the right fit.
How are day-to-day issues handled?
Routine user and operational issues are handled within the retainer as part of maintaining a stable environment. The objective is fewer repeat issues over time, not volume-driven ticket handling.
Do you offer after-hours support?
We do not sell on-call coverage. Critical issues are handled case by case based on severity and impact.
Do you offer retainers, project work, or both?
Yes. Ongoing clients use defined-scope retainers. Project work is scoped separately when needed.
What’s included in the retainer vs scoped as a project?
The retainer covers ongoing operations and routine support inside an agreed baseline. Work that needs a plan, change window, testing, or a timeline is scoped as a project so expectations stay clear.
Do you lock clients into long contracts?
No. Managed support is month-to-month. Scope and expectations are set up front.
Do we keep our documentation and admin access?
Yes. You retain ownership of your documentation and admin credentials.
Where do you provide onsite support?
Onsite support is available within about 20 to 25 miles of Yardley, PA when onsite work is the right tool for the job. Most work is handled remotely.
How do we start?
Request a consult. We’ll ask a few direct questions, review what you rely on most, and tell you whether a defined-scope retainer is the right fit.
Request a Consult
Tell us what is going on. We respond within 1 business day.
Coverage
Onsite: Yardley, PA (within ~25 miles)
Remote: Greater Philadelphia and NYC
Call
+1 (609) 474-0950